I bought a clothing steamer in March of 2021 from Amazon. While getting my Halloween costume together last week, I filled the tank, flipped the switch, and nothing happened.
My husband took the cover off the unit and cleaned a few contacts, checked the connections, cleared the hoses, and unfortunately just couldn’t get it to work.
Today I decided to “call it” and was walking down the stairs to put it in the trash when I thought “maybe calling the company will do something”. I had low hopes after 3 1/2 years and no 3p warranty, but I called the customer service line on the seller’s Amazon profile page.
You guys, 4 minutes. From pressing send to being connected to a human to describing my issue. That even includes the rep asking me to check to make sure I received his email, which I had. All I needed to do was email him a screen shot or the order confirmation from Amazon, a photo of the steamer, and my shipping address and they’re mailing a replacement. I bought the steamer for $50 and they’re selling now for $70.
So even if you think something is out of warranty, give it a try, the manufacturer might surprise you! #finance source