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Lufthansa-India service is a joke.
So I had a return flight from Vancouver to Mumbai via Frankfurt. The service in the plane was just curt. The staff at Frankfurt airport, rude and condensending. Basically Indian traveller's were facing the same treatment while going thru secondary screening.
The Lufthansa staff checked my passport and asked why I was traveling to Vancouver. This was my third visit in last five odd years and was none of their business. I hold 10 year visa for travel and my visa expires in 2027. Anyway, moving on, during the return of the flight, my baggage is broken into. I make a complaint at the airport. The Lufthansa rep, does not want to give me the claim form, asks to send an email instead. I ask for the email address, and she misspells it.
Anyway, I insist on making a claim, and the Lufthansa rep relents. I fill the form, take a copy and write to Lufthansa.
Lufthansa conveniently passes on the complaint to their baggage agent Dolfi. They ask for more details, I submit them, along with photos. My claim is processed and I am asked to choose replacement baggage. Some require I have to pay for. Also oay for additional "customs duty" I choose a cheaper bag which was free to end the matter and make my submission.
Am now told to give the "damage report from the airport" which I have already given.
Beside the deficient service of Lufthansa, the ploy of the run around with the claim by their baggage handler Dolfi is just to tire out the passengers from making a claim.
Lufthansa? Never again.
#local
source
So I had a return flight from Vancouver to Mumbai via Frankfurt. The service in the plane was just curt. The staff at Frankfurt airport, rude and condensending. Basically Indian traveller's were facing the same treatment while going thru secondary screening.
The Lufthansa staff checked my passport and asked why I was traveling to Vancouver. This was my third visit in last five odd years and was none of their business. I hold 10 year visa for travel and my visa expires in 2027. Anyway, moving on, during the return of the flight, my baggage is broken into. I make a complaint at the airport. The Lufthansa rep, does not want to give me the claim form, asks to send an email instead. I ask for the email address, and she misspells it.
Anyway, I insist on making a claim, and the Lufthansa rep relents. I fill the form, take a copy and write to Lufthansa.
Lufthansa conveniently passes on the complaint to their baggage agent Dolfi. They ask for more details, I submit them, along with photos. My claim is processed and I am asked to choose replacement baggage. Some require I have to pay for. Also oay for additional "customs duty" I choose a cheaper bag which was free to end the matter and make my submission.
Am now told to give the "damage report from the airport" which I have already given.
Beside the deficient service of Lufthansa, the ploy of the run around with the claim by their baggage handler Dolfi is just to tire out the passengers from making a claim.
Lufthansa? Never again.
#local
source
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