Servco Toyota apparently uses AI for customer…
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Servco Toyota apparently uses AI for customer service/scheduling modifications
Had a funny little interaction with Servco Toyota this morning. Have car maintenence coming up in about 4 months but plans changed so needed to call and ask a service rep to modify my appointment date. Called the "808.564.1150" number on the email confirmation.
Here is who answered the phone (paraphrased):
Hi, thank you for calling Servco Toyota Mapunapuna, my name is LANI, how can I help?
Me: (explains the above)
LANI: (instant reply) I see, I don't see any appointments registered with this phone number, also we can't see appointments further than 30 days out. Is this the correct phone number?
Me: ....Yes, my number is \_\_\_\_
LANI: (instant reply) Thanks for confirming, I still don't see that, would you like to talk to one of our senior service reps?
Me: ...Sure...
LANI: (instantly) Okay, please hold, transferring you now
I waited for the transfer but something felt off about the interaction. The phone kept ringing, then "LANI" came back and told me there weren't any reps available so thanks for calling and call back later.
I immediately suspected this was an AI customer service agent because of the perfect-evenly pacing of the voice and the near-instant response time after I finished speaking. Did not sound like a real person at all. But at the same time, the voice sounded like a local woman and also I did not know that AI agents apparently identify themselves with fake names.
So I called back using a trick I had heard about:
LANI: Hi, thank you for calling Servco Toyota Mapunapuna, my name is LANI, how can I help?
Me: ..."Is this an AI?"
LANI: (pauses for 3 seconds) I'm an advanced digital assistant...
I BURSTED OUT LAUGHING, could not help myself, then hung up the phone. The AI probably heard me laughing in its face before I hung up seconds later.
So for those who don't know, even though AI is getting very realistic these days, many AI assistants don't have built-in safeguards when asked "are you an AI?" and are forced to tell you the truth. This is a trick I learned when watching a lot of scam prevention videos online where you might get a random phone call from an "officer" or "judge" or "law firm" or whatever. If you suspect it might be a fake person, just pop the question, and 9/10 times it will be forced to reveal itself.
Still need to contact Servco Toyota for help with my appointment time. Tried calling them like 5 more times, this time the AI didn't answer the phone, just went into voicemail instead. Guess no one is at the office today. Bummer.
#local
source
Had a funny little interaction with Servco Toyota this morning. Have car maintenence coming up in about 4 months but plans changed so needed to call and ask a service rep to modify my appointment date. Called the "808.564.1150" number on the email confirmation.
Here is who answered the phone (paraphrased):
Hi, thank you for calling Servco Toyota Mapunapuna, my name is LANI, how can I help?
Me: (explains the above)
LANI: (instant reply) I see, I don't see any appointments registered with this phone number, also we can't see appointments further than 30 days out. Is this the correct phone number?
Me: ....Yes, my number is \_\_\_\_
LANI: (instant reply) Thanks for confirming, I still don't see that, would you like to talk to one of our senior service reps?
Me: ...Sure...
LANI: (instantly) Okay, please hold, transferring you now
I waited for the transfer but something felt off about the interaction. The phone kept ringing, then "LANI" came back and told me there weren't any reps available so thanks for calling and call back later.
I immediately suspected this was an AI customer service agent because of the perfect-evenly pacing of the voice and the near-instant response time after I finished speaking. Did not sound like a real person at all. But at the same time, the voice sounded like a local woman and also I did not know that AI agents apparently identify themselves with fake names.
So I called back using a trick I had heard about:
LANI: Hi, thank you for calling Servco Toyota Mapunapuna, my name is LANI, how can I help?
Me: ..."Is this an AI?"
LANI: (pauses for 3 seconds) I'm an advanced digital assistant...
I BURSTED OUT LAUGHING, could not help myself, then hung up the phone. The AI probably heard me laughing in its face before I hung up seconds later.
So for those who don't know, even though AI is getting very realistic these days, many AI assistants don't have built-in safeguards when asked "are you an AI?" and are forced to tell you the truth. This is a trick I learned when watching a lot of scam prevention videos online where you might get a random phone call from an "officer" or "judge" or "law firm" or whatever. If you suspect it might be a fake person, just pop the question, and 9/10 times it will be forced to reveal itself.
Still need to contact Servco Toyota for help with my appointment time. Tried calling them like 5 more times, this time the AI didn't answer the phone, just went into voicemail instead. Guess no one is at the office today. Bummer.
#local
source
| 2,000 mlx | |
| 3 | |
| 0 |