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LPT: In an awkward talk, start with what you know, not…
LPT: In an awkward talk, start with what you know, not what you assume. A lot of bad conversations get worse because people open with a guess and the other person instantly goes on defense. For example, instead of saying, “You are mad at me,” I would say, “You got quiet after I said that.” That gives the other person something real to respond to instead of something they have to fight first. Facts keep a hard talk calmer than guesses do. #entertainment | earnings |
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