I’m contracted as a photographer for a high school athletic program. In additional to taking promotional shots, watermarked images are sent out to parents for personal purchase at \*very\* affordable rates I’ll add. Since I’ve been done dirty twice now, I’ve made changes, but this situation is especially unique.
I sent a proof gallery out, where images were unedited, lower quality, and small. A parent selected which photos, but never sent payment, so I never edited. In the waiting time—two additional photos were stolen with watermark removed, and posted online. Now, the parent has paid for the first 2 and asked me to rush deliver pictures less than my typical turn around time. This means only 2 of the 4 were paid for in total, and I’m afraid if I address this incorrectly, interactions would be awkward or my name and work could be negatively affected in the community. I’m afraid I’ll look greedy or rude.
Do I address stolen photos vaguely? like BTW that’s illegal? Or specially, like hey I saw them online? Do I also address a rush fee?
I’ve now learned my lesson the hard way, but in the mean time guidance for how to proceed would be lovely! #hobby source