What is the attitude of “ I will not read it” from service…
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What is the attitude of “ I will not read it” from service staff and doctors?
Some time ago I was in the Munich main train station and ask questions in the DB information Centre if the delayed train could let me get aboard one day later on another train. The staff said no which is not consistent with the rules on the DB official website. So I said: but I checked the website and there are detailed rules about “Zugbindung aufgehoben” and for use any train it states it doesn’t have to be on the same day. Could you have a look? But the staff said: I will not read it. You can believe me or just try it out yourself. It’s not my responsibility. I said then could you at least read your company’s website and explain why it says so and where I didn’t understand or understood wrong. But he kept repeating “I will not read it” and “it’s not my responsibility”.
Similar thing happened to me today again when I went to see my doctor and ask for a medical certificate(Attest) for Prüfungsrücktritt. She was clearly not familiar with that. At first she tried to give me a certificate to give to my employer and my insurance company. I said it was not enough she also showed me some certificate she can issue for pupils. Eventually as I insisted, she finally gave me an Attest, but it was oversimplified. I asked for more details but she said it’s enough. I tried to show her the website page of my university(TUM, really strict about everything) where how a medical certificate should be is clearly stated in bullet points. She also made the speech of “I will not read it”, and “what I gave you is 100% enough”. And that got repeated many times between me and her just last like the last experience with the information Centre staff.
I’m just so so tired and annoyed by this “I will not read it” attitude that I have encountered in Germany. What is it? Is it pride? Is it arrogance? I don’t understand how does reading into the rules hurt you. As a foreigner I am just trying to get more sense of security and I don’t want other people to clean my shit so I want to know the rules and do things right that’s all.
#local
source
Some time ago I was in the Munich main train station and ask questions in the DB information Centre if the delayed train could let me get aboard one day later on another train. The staff said no which is not consistent with the rules on the DB official website. So I said: but I checked the website and there are detailed rules about “Zugbindung aufgehoben” and for use any train it states it doesn’t have to be on the same day. Could you have a look? But the staff said: I will not read it. You can believe me or just try it out yourself. It’s not my responsibility. I said then could you at least read your company’s website and explain why it says so and where I didn’t understand or understood wrong. But he kept repeating “I will not read it” and “it’s not my responsibility”.
Similar thing happened to me today again when I went to see my doctor and ask for a medical certificate(Attest) for Prüfungsrücktritt. She was clearly not familiar with that. At first she tried to give me a certificate to give to my employer and my insurance company. I said it was not enough she also showed me some certificate she can issue for pupils. Eventually as I insisted, she finally gave me an Attest, but it was oversimplified. I asked for more details but she said it’s enough. I tried to show her the website page of my university(TUM, really strict about everything) where how a medical certificate should be is clearly stated in bullet points. She also made the speech of “I will not read it”, and “what I gave you is 100% enough”. And that got repeated many times between me and her just last like the last experience with the information Centre staff.
I’m just so so tired and annoyed by this “I will not read it” attitude that I have encountered in Germany. What is it? Is it pride? Is it arrogance? I don’t understand how does reading into the rules hurt you. As a foreigner I am just trying to get more sense of security and I don’t want other people to clean my shit so I want to know the rules and do things right that’s all.
#local
source
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