LPT: Before you contact support angry, write down the one…
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LPT: Before you contact support angry, write down the one outcome you actually want.
A lot of people go in mad and end up arguing without even being clear about what they want.
Before I contact support, I try to know my one actual goal first.
For example, if my order shows up damaged, I decide before I message them if I want a refund, a replacement, or just the missing part sent out.
That makes the whole conversation simpler and usually gets a better result.
A clear ask usually works better than an angry one.
#entertainment
source
A lot of people go in mad and end up arguing without even being clear about what they want.
Before I contact support, I try to know my one actual goal first.
For example, if my order shows up damaged, I decide before I message them if I want a refund, a replacement, or just the missing part sent out.
That makes the whole conversation simpler and usually gets a better result.
A clear ask usually works better than an angry one.
#entertainment
source
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