LPT: When you raise a problem at work, lead with the…
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LPT: When you raise a problem at work, lead with the impact, not your frustration.
People hear complaints and get defensive fast.
People hear impact and pay attention.
For example, instead of saying, “This process is a mess,”
I would say, “This is slowing replies by a full day.”
That gives people something clear to fix.
#entertainment
People hear complaints and get defensive fast.
People hear impact and pay attention.
For example, instead of saying, “This process is a mess,”
I would say, “This is slowing replies by a full day.”
That gives people something clear to fix.
#entertainment
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