Another FiOptics Outage - Five in less than two months…
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Another FiOptics Outage - Five in less than two months.
Aloha everyone,
It's been 12 days since the last outage, which lasted at least 30 hours, maybe longer because it was back online when I woke up the following morning.
Current outage going on 3 hours. If you're in Aiea (Newtown Estates) area, let me know if you're experiencing it too.
My setup - Nokia ONT directly connected to an eero Pro 6g (2.5g port) which is connected directly to my PC (1g port).
Nokia Lights - Power-Green, PON-Green, Data-Yellow (Normal for 2.5g connection speed).
eero Light - Red. (I have 3 total).
This is the 5th outage in the last 6-7 weeks. Most last several hours, some longer up to 12, and one almost 2 days. So I know I should just accept it - sit and wait - like a good little FiOptics customer. But I do my normal troubleshooting steps (I'm an IT guy), to no avail.
Now since Hawaii Telcom does **\*NOT\*** notify customers of outages..*\*\*cough\*\** like another telcom company does.. I have to call customer support to see if there is an outage. And of course they are going to put me through the troubleshooting steps I've already gone through. (addmittedly not as thorough of course).
So this lady is almost immediately telling me that I need to have my router replaced. I say, huh, that's weird, well I have two other routers in the house, do you think those are bad too? I tell her, I will check them myself and call back if one of them works so they can do a replacement.
Of course they didn't work. All three of them have a red light when directly connected to the router.
So it's an upstream issue, and I just have to wait, like always, with ZERO communication from Hawaii Telcom.
Meanwhile, I genned up another email to Customer Relations again asking them implement a notification system to notify customers when there is an outage. Also to elevate this as a recurring outage problem and get their engineers to see what's happening.
5 outages in less than two months. I've been a FiOptics customer since November, and had no issues until recently. I wonder what's changed?
Has anyone else had similar experiences?
Btw, does anyone have Starlink? If so, what has your experience been with that?
#local
source
Aloha everyone,
It's been 12 days since the last outage, which lasted at least 30 hours, maybe longer because it was back online when I woke up the following morning.
Current outage going on 3 hours. If you're in Aiea (Newtown Estates) area, let me know if you're experiencing it too.
My setup - Nokia ONT directly connected to an eero Pro 6g (2.5g port) which is connected directly to my PC (1g port).
Nokia Lights - Power-Green, PON-Green, Data-Yellow (Normal for 2.5g connection speed).
eero Light - Red. (I have 3 total).
This is the 5th outage in the last 6-7 weeks. Most last several hours, some longer up to 12, and one almost 2 days. So I know I should just accept it - sit and wait - like a good little FiOptics customer. But I do my normal troubleshooting steps (I'm an IT guy), to no avail.
Now since Hawaii Telcom does **\*NOT\*** notify customers of outages..*\*\*cough\*\** like another telcom company does.. I have to call customer support to see if there is an outage. And of course they are going to put me through the troubleshooting steps I've already gone through. (addmittedly not as thorough of course).
So this lady is almost immediately telling me that I need to have my router replaced. I say, huh, that's weird, well I have two other routers in the house, do you think those are bad too? I tell her, I will check them myself and call back if one of them works so they can do a replacement.
Of course they didn't work. All three of them have a red light when directly connected to the router.
So it's an upstream issue, and I just have to wait, like always, with ZERO communication from Hawaii Telcom.
Meanwhile, I genned up another email to Customer Relations again asking them implement a notification system to notify customers when there is an outage. Also to elevate this as a recurring outage problem and get their engineers to see what's happening.
5 outages in less than two months. I've been a FiOptics customer since November, and had no issues until recently. I wonder what's changed?
Has anyone else had similar experiences?
Btw, does anyone have Starlink? If so, what has your experience been with that?
#local
source
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