CPGRAMS works So during the LPG fiasco a few weeks ago, I…
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CPGRAMS works
So during the LPG fiasco a few weeks ago, I found out that my LPG was delivered to someone else. I never booked it. No gas was delivered to me.
I realised what had happened. Called the agency. Asked them to rectify it. They were apologetic, but didn’t correct the records. They just gave me a cylinder since my old-age parents live alone and needed it.
Cool. I thanked them.
Then I filed a complaint on CPGRAMS.
Yesterday, the agency called me, asking me to resolve the complaint since I got the cylinder. I told them that you gave me the cylinder because you had to save yourself. What if I never checked my records?
Also, while talking to people in the LPG line, I found out many have faced the same thing—'delivered but not received'. And they didn't know what to do about it, except just talking to the agency.
After calling me 3 times, they finally gave in writing that:
records will be corrected
and my home will get proper delivery
Then I resolved the complaint.
Bottom line is that CPGRAMS works.
Maybe the people sitting at higher positions are capable of doing their job. Maybe our complaints don’t reach them enough. Maybe the problem is at the local level. I don’t know.
But if one complaint worked, more complaints can work too.
Along with this, try Swachhata app too. I tried it once. It worked.
#local
source
So during the LPG fiasco a few weeks ago, I found out that my LPG was delivered to someone else. I never booked it. No gas was delivered to me.
I realised what had happened. Called the agency. Asked them to rectify it. They were apologetic, but didn’t correct the records. They just gave me a cylinder since my old-age parents live alone and needed it.
Cool. I thanked them.
Then I filed a complaint on CPGRAMS.
Yesterday, the agency called me, asking me to resolve the complaint since I got the cylinder. I told them that you gave me the cylinder because you had to save yourself. What if I never checked my records?
Also, while talking to people in the LPG line, I found out many have faced the same thing—'delivered but not received'. And they didn't know what to do about it, except just talking to the agency.
After calling me 3 times, they finally gave in writing that:
records will be corrected
and my home will get proper delivery
Then I resolved the complaint.
Bottom line is that CPGRAMS works.
Maybe the people sitting at higher positions are capable of doing their job. Maybe our complaints don’t reach them enough. Maybe the problem is at the local level. I don’t know.
But if one complaint worked, more complaints can work too.
Along with this, try Swachhata app too. I tried it once. It worked.
#local
source
| 2,000 mlx | |
| 3 | |
| 0 |