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Dear and we have a problem with the signup of malagasy team. Especially with and They used my link but they did not become my referrals (they didn't subscribe to me automatically and I didn't receive bonus for their signup).

1. Can this be fixed by you? And link their accounts to mine as referrals?
2. What can prevent this in the future?

We don't want to redo the signup with new email addresses because it's difficult for them to find internet connexion. So please help us.

PS : they use french language. Maybe that was also the reason why we have this issue? Because the french version of tangled doesn't work properly. I guess, I don't know.
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$0 earned3y ago
Problem definitely solved? ♊
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Great
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which link did they follow to register?
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These were our conversations on messenger.
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Maybe I can provide you too their email addresses to certify that I know these people and I talk to them? I can ask them the emails used for signup.
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no need, let me fix the actual issue and then I will check logs to fix referral connection with your account
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should be fixed
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Thanks. I got the referral bonus. But are their profile linked to mine and counted as my referrals?
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The counter on affiliate program menu didn't change. I have the same number of referrals.
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please reload the page and double check selected date range
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Ok, I just reloaded more than 10 times. Of course I also dpuble checked the date range. But no, the numbers didn't change.

It was 17 this morning. Then Herbert signed up and it went to 18.

After that you added 3 referrals, but it remains 18 and not 21.

Can you give me the list of these 18 referrals?
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$0 earned3y ago
yes, they are assigned as your referrals
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The same problem just occured with my new referral . Here is a screenshot of our chat.
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Same problem here. No bonus. No automatic subscribe to me. So I guess the problem remains.

I can tell about people that I know personnally, but maybe the issue also occured for people I don't know personnally, when I shared my link in facebook and torum groups... maybe... there's no way to confirm.

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same problem with : she signed up after you said the issue was fixed, but her signup changed nothing in my dashboard, I have checked and doucle checked, I have refreshed many times.
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I'm working on this today. after it works, I will check the logs and assign your missing referrals to you
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Thanks. I just messaged this to Price, maybe you need to know it :

From today, people ask me to do the first step of signup for them to avoid any possible errors that may occur. So, you will see a lot of accounts signing up with my IP, but connecting later with their own IP.
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This is a very informative and detailed report, ! I will make sure the team looks into this immediately and find a solution. We will report back to you once we have addressed the issue. This is a priority. Thank you again ! we appreciate you here!!
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$0 earned3y ago
There are very very very very important bugs with the French version. You may think that they are not that important, you may think that it can wait. But a lot of people doesn't understand any english word. So they are about to give up, just because the french version has these bugs. Our hours of efforts to explain tangled to these french speaking people are lost without results. Please help...
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did you submit contribution to translation in french?
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Not yet. The problem with french is that some buttons doesn't work.

For example if you want to edit your profile, when you click on your name, it directly goes to your profile, it doesn't show the dropdown menu.

Another example, if you want to post something, most of the time the button to post doesn't work when you click on it, then you must switch to english.

Same issue with comments, the button doesn't work when you click on it.

I guess there may be other bugs.
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thanks, I will check it today
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it should work fine, please let me know if you see other issues