Horrific Review – AVOID TOYOTA OF GRAPEVINE AT ALL COSTS I…
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Horrific Review – AVOID TOYOTA OF GRAPEVINE AT ALL COSTS
I am absolutely disgusted and will never return to Toyota of Grapevine. I brought my car in for routine service and it was assigned to a thieving technician. When I picked up the vehicle, my personal belongings had been stolen from inside the car.
I immediately reported the theft. The service manager looked me dead in the face and lied, claiming he had checked the camera footage and saw nothing suspicious. When I pushed further, it became clear no real investigation was done. They offered almost no help and acted like it was no big deal.
This was a clear case of theft by someone with full access to my vehicle. They hire thieving technicians who should not be allowed near customers’ cars.
If you don’t want your personal items stolen while your car is “in good hands,” stay far away from Toyota of Grapevine. Find any other dealer. This experience was infuriating and a total betrayal of trust.
DO NOT GO HERE.
Reposting bc removed. Removed any personal names to avoid breaking mod rules.
The police involvement is not the issue here, they heard me out and responded appropriately. This post is to bring awareness. I learned my lesson here, it’s not about the item taken it’s to inform consumers of the poor service practices at their location. I appreciate positive responses here.
#local
source
I am absolutely disgusted and will never return to Toyota of Grapevine. I brought my car in for routine service and it was assigned to a thieving technician. When I picked up the vehicle, my personal belongings had been stolen from inside the car.
I immediately reported the theft. The service manager looked me dead in the face and lied, claiming he had checked the camera footage and saw nothing suspicious. When I pushed further, it became clear no real investigation was done. They offered almost no help and acted like it was no big deal.
This was a clear case of theft by someone with full access to my vehicle. They hire thieving technicians who should not be allowed near customers’ cars.
If you don’t want your personal items stolen while your car is “in good hands,” stay far away from Toyota of Grapevine. Find any other dealer. This experience was infuriating and a total betrayal of trust.
DO NOT GO HERE.
Reposting bc removed. Removed any personal names to avoid breaking mod rules.
The police involvement is not the issue here, they heard me out and responded appropriately. This post is to bring awareness. I learned my lesson here, it’s not about the item taken it’s to inform consumers of the poor service practices at their location. I appreciate positive responses here.
#local
source
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