6 Years of heating issues in bedroom. I am sick of…
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6 Years of heating issues in bedroom. I am sick of Vonovia, How do I reduce my rent?
I’ve been renting my place from Vonovia for about six years now, and since the first winter I’ve noticed an issue with the radiator in the bedroom.
It gets cold and accumulates air. That part isn’t really the issue. I even got myself a key so I can bleed the radiator. The real problem is that after doing this one or two times, the pressure in the system drops, and after about three days the radiator goes completely cold.
I’ve called Vonovia three or four times over the years, and I think they’ve sent four different repairmen at different times to fix this.
Every time a repairman showed up, either he went downstairs, increased the pressure, came back up, and told me everything was fine, or he basically did nothing. Every single time, the issue came back after a few days. On top of that, whenever I tried to contact them again, they gave me an appointment one month later. At some point, I honestly lost the motivation to keep contacting them.
This year, I decided to report it again. I created a request in their app in November, and they gave me an appointment a month later on December 22nd. On that day, the guy showed up, I explained the issue, he went downstairs, came back up, and told me he didn’t have the key. He said he would leave a note for his supervisor so someone with the key could come and look into it.
Three days later, I saw that the request was marked as closed in the app. Seriously, at this point I’m so fucking pissed about the whole concept of “customer service” in Germany in general.
What bothers me even more is that over the past few years, Vonovia has sent me letters charging me extra for heating costs. Why the hell did I have to pay almost over 1,000 euros extra when every single one of those years I was freezing in my bedroom?
Today I called them to ask about a rent reduction. The person on the phone (useless, as always) suggested that I contact their repair company (DO). After telling her multiple times that I’m paying rent to Vonovia, explaining the situation again, and being forwarded to two other colleagues, they eventually told me that I should file a complaint about rent reduction through their app.
In their app, there is no place to do this. I also checked their website, and there is no option there either to raise this issue.
Honestly, I’m pretty sick of not getting the service I’m paying for here. Does anyone know how I can properly approach the rent reduction topic? They charge the rent every month via SEPA direct debit.
Thanks, and sorry for the rant. ✌🏻
#local
source
I’ve been renting my place from Vonovia for about six years now, and since the first winter I’ve noticed an issue with the radiator in the bedroom.
It gets cold and accumulates air. That part isn’t really the issue. I even got myself a key so I can bleed the radiator. The real problem is that after doing this one or two times, the pressure in the system drops, and after about three days the radiator goes completely cold.
I’ve called Vonovia three or four times over the years, and I think they’ve sent four different repairmen at different times to fix this.
Every time a repairman showed up, either he went downstairs, increased the pressure, came back up, and told me everything was fine, or he basically did nothing. Every single time, the issue came back after a few days. On top of that, whenever I tried to contact them again, they gave me an appointment one month later. At some point, I honestly lost the motivation to keep contacting them.
This year, I decided to report it again. I created a request in their app in November, and they gave me an appointment a month later on December 22nd. On that day, the guy showed up, I explained the issue, he went downstairs, came back up, and told me he didn’t have the key. He said he would leave a note for his supervisor so someone with the key could come and look into it.
Three days later, I saw that the request was marked as closed in the app. Seriously, at this point I’m so fucking pissed about the whole concept of “customer service” in Germany in general.
What bothers me even more is that over the past few years, Vonovia has sent me letters charging me extra for heating costs. Why the hell did I have to pay almost over 1,000 euros extra when every single one of those years I was freezing in my bedroom?
Today I called them to ask about a rent reduction. The person on the phone (useless, as always) suggested that I contact their repair company (DO). After telling her multiple times that I’m paying rent to Vonovia, explaining the situation again, and being forwarded to two other colleagues, they eventually told me that I should file a complaint about rent reduction through their app.
In their app, there is no place to do this. I also checked their website, and there is no option there either to raise this issue.
Honestly, I’m pretty sick of not getting the service I’m paying for here. Does anyone know how I can properly approach the rent reduction topic? They charge the rent every month via SEPA direct debit.
Thanks, and sorry for the rant. ✌🏻
#local
source
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