You have to fight so much just for basic rights in this…
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You have to fight so much just for basic rights in this country.
I will keep this in short words.
Suzuki Access 125 part broke down.
Service Center: Can't fix for free. You didn't come to us for Software update that led to sensor failure and sensor caused hardware failure.
Me: If a Software causes a hardware failure, then it's a manufacturing defect. Give me in writing and prove it.
SC: Ok. Let me see what I can do. Send your RC Book and I will see warranty claims..
Me: (sent a Digilocker PDF)
SC: Can't accept this. Need a physical copy.
Me: Digilocker is a verified document. If you can't take it, give me in writing. (Filed a compliant on CPGRAMs and threatened on a lawsuit)
SC: Ok, let me see what I can do.
2 days later
SC: Sorry your claim is rejected as you didn't do service at our service center.
Me: Does your regular service include checking the sensors? If yes, give me in writing exactly that. It's against the law (Unfair Trade Practice and Abuse of Power).
SC: Do whatever you want.
Me: Went to CPGRAMS, filed another complaint, contacted Suzuki head office, sent them a legal notice through the lawyer, issue got resolved in next 4 hours with apologies.
My question is, why the heck did I have to fight so much for such a basic thing? I knew my rights, had time, resources, and knowledge to fight against such practices, and they still tried to con me?
#local
source
I will keep this in short words.
Suzuki Access 125 part broke down.
Service Center: Can't fix for free. You didn't come to us for Software update that led to sensor failure and sensor caused hardware failure.
Me: If a Software causes a hardware failure, then it's a manufacturing defect. Give me in writing and prove it.
SC: Ok. Let me see what I can do. Send your RC Book and I will see warranty claims..
Me: (sent a Digilocker PDF)
SC: Can't accept this. Need a physical copy.
Me: Digilocker is a verified document. If you can't take it, give me in writing. (Filed a compliant on CPGRAMs and threatened on a lawsuit)
SC: Ok, let me see what I can do.
2 days later
SC: Sorry your claim is rejected as you didn't do service at our service center.
Me: Does your regular service include checking the sensors? If yes, give me in writing exactly that. It's against the law (Unfair Trade Practice and Abuse of Power).
SC: Do whatever you want.
Me: Went to CPGRAMS, filed another complaint, contacted Suzuki head office, sent them a legal notice through the lawyer, issue got resolved in next 4 hours with apologies.
My question is, why the heck did I have to fight so much for such a basic thing? I knew my rights, had time, resources, and knowledge to fight against such practices, and they still tried to con me?
#local
source
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