Great patient service encounter at Tampines Poly Had a…
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Great patient service encounter at Tampines Poly
Had a great encounter with Tampines Polyclinic.
I submitted an online request for medication delivery at 5:50pm. During the submission, I noted I have only 1.5 weeks remaining balance which is insufficient medication to last till the doctor's appointment.
After the submission, I was typing in a separate request for a top-up prescription when I received a call at 6:05pm. It was the pharmacist from Tampines Poly. She expressed her concern that she noted my medication will not be sufficient to last till the next appointment.
When I informed her, I am in the midst of typing out the request form, she asked me not to do so yet, as she can speak to the doctor the next day and then update me. She did call me the next day am to update that the doctor had made me a new prescription and asked whether I wanted it delivered together.
It was already after closing time and she could have waited till the next day, but she did not procrastinate. That she readily stated she could work with the doctor to fix the problem, demonstrated the poly's collaborative culture in working together for the patient's welfare.
#local
source
Had a great encounter with Tampines Polyclinic.
I submitted an online request for medication delivery at 5:50pm. During the submission, I noted I have only 1.5 weeks remaining balance which is insufficient medication to last till the doctor's appointment.
After the submission, I was typing in a separate request for a top-up prescription when I received a call at 6:05pm. It was the pharmacist from Tampines Poly. She expressed her concern that she noted my medication will not be sufficient to last till the next appointment.
When I informed her, I am in the midst of typing out the request form, she asked me not to do so yet, as she can speak to the doctor the next day and then update me. She did call me the next day am to update that the doctor had made me a new prescription and asked whether I wanted it delivered together.
It was already after closing time and she could have waited till the next day, but she did not procrastinate. That she readily stated she could work with the doctor to fix the problem, demonstrated the poly's collaborative culture in working together for the patient's welfare.
#local
source
| 2,000 mlx | |
| 3 | |
| 0 |