How do I reach Diane Lundeen about what they're doing to…
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How do I reach Diane Lundeen about what they're doing to her Petcetera?
I have finally had it with Petcetera and their ghosting of appointments and rude FOH staff. After seeing how many people had similar experiences, I realize reaching out to management will probably be ineffective, as both of those issues would directly be leadership's fault. So how do I reach the owner?
Had an 8:45 appointment, no one showed up, no one would answer the phone. It's now hours past opening time and they still won't answer the phone (depending on where you look, the times are listed differently everywhere-website says 11, door and Google say 10).
Additionally, what is the tall white guy's malfunction?
Let me preface this with I have autism, so I have to work extra hard to not come off as an ass because I'm not always the most socially aware and am HORRIBLE at reading the room sometimes. I do often fail. So before I assume the worst- is he on the spectrum? Does he just need more occupational training? Because the alternative is he just doesn't care or hates his job/life, because he is so rude every single time I encounter him, and actively ignores people (is he actually aware they are there??) and I also see many other people in reviews mentioning the same man.
So what's up, and I say this with every ounce of inclusion in my heart: is this a nonprofit community thing for having him there or does he just need a different job? If it's part of a community program I can look past and actually be 100% behind that, though he really could use some more work on his customer service skills. There's a reason why so many of us are unemployed.
I am trying to give the benefit of the doubt that Ms. Lundeen is not aware of how bad it's gotten due to the workload of her other position as workman's comp judge. And I don't want to waste anyone's time, but this place seriously has to clean up its act. I would even be willing to put my decades of customer service management skills to task as a consultant and teach them things like approach time limits, open ended questioning, how to identify types of customers and maximize profits based on their behavior patterns...
Or, you know, maybe how to show up on time and check people out when they approach the register with merchandise.
ETA: Scott is his name and he's the manager. He wouldn't give me the number for Diane so I just have to hope she sees the email I sent. Or I have to email her at her judge's office.
I did hear she used to live about the shop,does anyone know if she does still? I could try paper correspondence.
#local
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I have finally had it with Petcetera and their ghosting of appointments and rude FOH staff. After seeing how many people had similar experiences, I realize reaching out to management will probably be ineffective, as both of those issues would directly be leadership's fault. So how do I reach the owner?
Had an 8:45 appointment, no one showed up, no one would answer the phone. It's now hours past opening time and they still won't answer the phone (depending on where you look, the times are listed differently everywhere-website says 11, door and Google say 10).
Additionally, what is the tall white guy's malfunction?
Let me preface this with I have autism, so I have to work extra hard to not come off as an ass because I'm not always the most socially aware and am HORRIBLE at reading the room sometimes. I do often fail. So before I assume the worst- is he on the spectrum? Does he just need more occupational training? Because the alternative is he just doesn't care or hates his job/life, because he is so rude every single time I encounter him, and actively ignores people (is he actually aware they are there??) and I also see many other people in reviews mentioning the same man.
So what's up, and I say this with every ounce of inclusion in my heart: is this a nonprofit community thing for having him there or does he just need a different job? If it's part of a community program I can look past and actually be 100% behind that, though he really could use some more work on his customer service skills. There's a reason why so many of us are unemployed.
I am trying to give the benefit of the doubt that Ms. Lundeen is not aware of how bad it's gotten due to the workload of her other position as workman's comp judge. And I don't want to waste anyone's time, but this place seriously has to clean up its act. I would even be willing to put my decades of customer service management skills to task as a consultant and teach them things like approach time limits, open ended questioning, how to identify types of customers and maximize profits based on their behavior patterns...
Or, you know, maybe how to show up on time and check people out when they approach the register with merchandise.
ETA: Scott is his name and he's the manager. He wouldn't give me the number for Diane so I just have to hope she sees the email I sent. Or I have to email her at her judge's office.
I did hear she used to live about the shop,does anyone know if she does still? I could try paper correspondence.
#local
source
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