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AI customer service? A bad idea born business leaders who are in touch with their bottom lines but out of touch with their customers
open letter to business leaders & business owners
if you use AI as part of your customer service experience, then you risk alienating and angering your customers be warned:
Nobody wants to talk to a smart AI customer support assistant on the phone.
Nobody wants to talk to a customer AI support chatbot.
Nobody. Not a single person.
staff your customer support team with an adequate supply of human beings preferably from the country they are calling from you obnoxiously over thrifty fools.
#business
open letter to business leaders & business owners
if you use AI as part of your customer service experience, then you risk alienating and angering your customers be warned:
Nobody wants to talk to a smart AI customer support assistant on the phone.
Nobody wants to talk to a customer AI support chatbot.
Nobody. Not a single person.
staff your customer support team with an adequate supply of human beings preferably from the country they are calling from you obnoxiously over thrifty fools.
#business
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