Kingston admits my SSD is authentic and in warranty, but…
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Kingston admits my SSD is authentic and in warranty, but denies RMA because the original owner passed away. Bureaucracy > Humanity. "
UPDATE Since some people asked — yes, I actually offered to send the dead drive back to Kingston at my own expense so they could check it themselves. They still said no. I guess the “lifetime warranty” only exists if you keep a piece of paper for 5+ years.
I am sharing this because I am genuinely shocked by the lack of corporate empathy at Kingston.
My Kingston SSD recently failed. I went through the official channels, and as you can see in the attached screenshot of our correspondence (**Case 00619867**), their RMA team (Yubi) officially confirmed:
1. The drive is **100% authentic**.
2. The drive is **defective**.
3. The drive is **still within the legal warranty period**.
However, they have **denied the RMA** simply because the original owner has passed away and I cannot produce the original receipt. The drive was a gift.
They literally admit it’s their product, they admit it’s broken, and they admit it’s under warranty—yet they are using a family tragedy as a bureaucratic loophole to avoid a simple replacement.
As a representative of a Youth Art Association (VIVO), I’ve always recommended Kingston for their 'Legendary Reliability.' It’s heartbreaking to see that this reliability doesn't extend to basic human decency.
Is this the standard now? If a customer suffers a loss, the warranty dies with the owner?
Please help me get some visibility on this. I just want a working drive that Kingston themselves admitted I’m entitled to if not for this heartless policy.
u/KingstonTechnology, please do the right thing.
#technology
source
UPDATE Since some people asked — yes, I actually offered to send the dead drive back to Kingston at my own expense so they could check it themselves. They still said no. I guess the “lifetime warranty” only exists if you keep a piece of paper for 5+ years.
I am sharing this because I am genuinely shocked by the lack of corporate empathy at Kingston.
My Kingston SSD recently failed. I went through the official channels, and as you can see in the attached screenshot of our correspondence (**Case 00619867**), their RMA team (Yubi) officially confirmed:
1. The drive is **100% authentic**.
2. The drive is **defective**.
3. The drive is **still within the legal warranty period**.
However, they have **denied the RMA** simply because the original owner has passed away and I cannot produce the original receipt. The drive was a gift.
They literally admit it’s their product, they admit it’s broken, and they admit it’s under warranty—yet they are using a family tragedy as a bureaucratic loophole to avoid a simple replacement.
As a representative of a Youth Art Association (VIVO), I’ve always recommended Kingston for their 'Legendary Reliability.' It’s heartbreaking to see that this reliability doesn't extend to basic human decency.
Is this the standard now? If a customer suffers a loss, the warranty dies with the owner?
Please help me get some visibility on this. I just want a working drive that Kingston themselves admitted I’m entitled to if not for this heartless policy.
u/KingstonTechnology, please do the right thing.
#technology
source
| 3,000 mlx | |
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