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AI Receptionist build - possible for business owner to…

AI Receptionist build - possible for business owner to have the option to answer the phone, and AI Receptionist acts as a voicemail?

This will probably be one of the more complicated things I'll be making. I've been reading around and from my understanding, we'll need to forward his business number to a Twilio number, where the AI will live. I've never had to deal with phone services and whatnot before or anything close to this... but is it possible for his phone to ring as normal first so he has the chance to give his customers a human experience first?

Thanks tons for any insight!

Update: finding something out about CCF? CCR? one of those
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