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LPT: Something not working in your hotel room? Let the staff know as soon as you discover a problem.
It may seem obvious, but perhaps this isn't general knowledge, because as a hotel worker this happens often: a guest will have a problem with their room and will not mention it until they are leaving or long after they have left. At that point it's too late for us to do anything, but if you mention it to the staff as soon as you discover a problem we will probably be able to help you rectify it!
Now of course there are some things that are out of our control, but the vast majority of complaints I hear after the fact are so fixable. Things like: an appliance wasn't working, they were out of toiletries, they needed extra bedding... we can switch your busted hair dryer for a new one, we can get you replacement soap or more bedding! Even if it's something more serious, like a housekeeper missed a spot, the AC unit is on the fritz, or a neighbor is blasting loud music... we can often send someone to fix the issue, get you moved to a different room, enforce quiet hours, etc.
In an ideal world all hotel rooms would be perfect every time, but unfortunately reality doesn't always go to plan! People are human, things break down... and really the only way we know is if someone tells us! The unruly children running up and down the 6th floor hallway may be keeping you up but I can't hear them from the desk on the ground floor lobby. Let us know! The fact that your room's iron died halfway through your stay is super frustrating, I get it, but we aren't telepathically linked to you or your room's appliances. Let us know!
It's really disheartening to staff to only hear about how horrible your stay was at check out, when nothing we can do about it now. Or even worse, finding out through a negative google review or similar. And there's no need for you to suffer either, or stew in building anger and resentment over some issue that's impacting the quality of your stay. Most things can be fixed, replaced, or otherwise addressed - and if it can't we can often compensate for the inconvenience in some way at the very least. But only if you tell us!
TL;DR: We can't fix a problem we don't know about. Let us help you.
It may seem obvious, but perhaps this isn't general knowledge, because as a hotel worker this happens often: a guest will have a problem with their room and will not mention it until they are leaving or long after they have left. At that point it's too late for us to do anything, but if you mention it to the staff as soon as you discover a problem we will probably be able to help you rectify it!
Now of course there are some things that are out of our control, but the vast majority of complaints I hear after the fact are so fixable. Things like: an appliance wasn't working, they were out of toiletries, they needed extra bedding... we can switch your busted hair dryer for a new one, we can get you replacement soap or more bedding! Even if it's something more serious, like a housekeeper missed a spot, the AC unit is on the fritz, or a neighbor is blasting loud music... we can often send someone to fix the issue, get you moved to a different room, enforce quiet hours, etc.
In an ideal world all hotel rooms would be perfect every time, but unfortunately reality doesn't always go to plan! People are human, things break down... and really the only way we know is if someone tells us! The unruly children running up and down the 6th floor hallway may be keeping you up but I can't hear them from the desk on the ground floor lobby. Let us know! The fact that your room's iron died halfway through your stay is super frustrating, I get it, but we aren't telepathically linked to you or your room's appliances. Let us know!
It's really disheartening to staff to only hear about how horrible your stay was at check out, when nothing we can do about it now. Or even worse, finding out through a negative google review or similar. And there's no need for you to suffer either, or stew in building anger and resentment over some issue that's impacting the quality of your stay. Most things can be fixed, replaced, or otherwise addressed - and if it can't we can often compensate for the inconvenience in some way at the very least. But only if you tell us!
TL;DR: We can't fix a problem we don't know about. Let us help you.
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