UBL charged me 5 times because of a technical glitch and…
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UBL charged me 5 times because of a technical glitch and now won’t return its own bank fees
Hi, I wanted to ask if anyone here has faced something similar with UBL. I had my UBL debit card connected to my iCloud subscription, and on June 22 I suddenly started receiving notifications that the same Apple payment was being deducted again and again. In total, five transactions happened when there was only supposed to be one. I transferred all of my remaining funds to another bank account because the deductions did not seem to be stopping, and I honestly had no idea how many more times it could happen if I left the money there.
After that, I called UBL and reported the issue. They told me that it was a technical glitch on their end and that they would fix it. The problem is that they took around 40 days to return my money. They have now returned the main transaction amounts, but they are not returning two other deductions. One is the international tax, and the second is UBL’s own bank fee that was charged on every transaction.
I can still understand that maybe the international tax is more complicated because it might have already gone to the government. But what I genuinely do not understand is why UBL cannot return its own bank fees. These were not five transactions that I made myself. The extra transactions happened because of a technical problem in their own system, so why am I supposed to pay UBL a fee for transactions caused by UBL itself?
The amount is honestly not the main issue for me. It is more about whether we can actually trust the bank with our money. If I had not noticed the notifications and transferred my balance, could this have continued until my account was empty? Has anyone faced something like this before, and is it worth taking the matter to the Banking Mohtasib or SBP?
#current_events #local
source
Hi, I wanted to ask if anyone here has faced something similar with UBL. I had my UBL debit card connected to my iCloud subscription, and on June 22 I suddenly started receiving notifications that the same Apple payment was being deducted again and again. In total, five transactions happened when there was only supposed to be one. I transferred all of my remaining funds to another bank account because the deductions did not seem to be stopping, and I honestly had no idea how many more times it could happen if I left the money there.
After that, I called UBL and reported the issue. They told me that it was a technical glitch on their end and that they would fix it. The problem is that they took around 40 days to return my money. They have now returned the main transaction amounts, but they are not returning two other deductions. One is the international tax, and the second is UBL’s own bank fee that was charged on every transaction.
I can still understand that maybe the international tax is more complicated because it might have already gone to the government. But what I genuinely do not understand is why UBL cannot return its own bank fees. These were not five transactions that I made myself. The extra transactions happened because of a technical problem in their own system, so why am I supposed to pay UBL a fee for transactions caused by UBL itself?
The amount is honestly not the main issue for me. It is more about whether we can actually trust the bank with our money. If I had not noticed the notifications and transferred my balance, could this have continued until my account was empty? Has anyone faced something like this before, and is it worth taking the matter to the Banking Mohtasib or SBP?
#current_events #local
source
| 2,000 mlx | |
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