Direct Loss Due to POS Terminal Malfunctions With each POS…
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Direct Loss Due to POS Terminal Malfunctions
With each POS terminal payment issue, the customer often abandons their cart and leaves the store without completing their purchase. As you mentioned, this represents a net loss of 20 to 200 Tunisian dinars (TND) per unpaid transaction. The products then have to be restocked by staff: the store therefore generates no revenue, despite the time spent on sales and restocking.
Operational Impact on Teams
Beyond the financial loss, these incidents increase the workload of cashiers and shelf stockers. Each abandoned cart must be sorted and put back in storage, which slows down operations, diverts staff from their priority tasks, and creates operational inefficiency. In the long run, this can also demotivate staff whose efforts are wasted.
Leverages to Limit Losses
To reduce these lost revenues, three actions are essential:
Preventive maintenance of terminals to limit malfunctions.
Diversification of payment methods: mobile payment, QR code, instant bank transfer, etc.
Immediate backup procedure at the checkout to offer the customer an alternative and prevent them from leaving.
With each POS terminal payment issue, the customer often abandons their cart and leaves the store without completing their purchase. As you mentioned, this represents a net loss of 20 to 200 Tunisian dinars (TND) per unpaid transaction. The products then have to be restocked by staff: the store therefore generates no revenue, despite the time spent on sales and restocking.
Operational Impact on Teams
Beyond the financial loss, these incidents increase the workload of cashiers and shelf stockers. Each abandoned cart must be sorted and put back in storage, which slows down operations, diverts staff from their priority tasks, and creates operational inefficiency. In the long run, this can also demotivate staff whose efforts are wasted.
Leverages to Limit Losses
To reduce these lost revenues, three actions are essential:
Preventive maintenance of terminals to limit malfunctions.
Diversification of payment methods: mobile payment, QR code, instant bank transfer, etc.
Immediate backup procedure at the checkout to offer the customer an alternative and prevent them from leaving.
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