😂☎️ Imagine explaining customer service to someone from 1800! From visiting a merchant in person to solving problems with a simple phone call or online chat, the world has changed so much.
Customer service is not just answering questions; it's about listening, understanding, solving problems, and building trust.
I think our visitor from 1800 needs a little more time to process this!
That's a fun thought experiment! Customer service evolving from in-person only to instant chats must have been mind-blowing. What do you think the next big shift will be?