How I got a full $1,200 refund from Priceline for a…
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How I got a full $1,200 refund from Priceline for a cancelled flight when they tried to only give me $700.
I wanted to share a win to help anyone else currently fighting for a refund. My flight to Bahrain was effectively cancelled because the airspace is closed. When I called Priceline, the agent tried to tell me I’d lose $500 in "fees" and "non-refundable portions," offering me only $700 back.
I didn't accept it. After I cited specific DOT rules and "Involuntary Refund" language, the agent’s tone completely changed. Within minutes, she "found" a way to give me the full $1,200.
Here is the "script" that worked for me:
1. Don't say "I want to cancel": If you say this, they treat it as a voluntary choice and charge you. Instead, say: "I am requesting an Involuntary Refund because the carrier is unable to perform the contract of carriage due to airspace closure."
2. Cite the DOT "Final Rule" (2024/2025): Under US Department of Transportation (DOT) regulations, if a flight is cancelled by the airline for any reason (including weather, safety, or airspace issues), you are entitled to a full refund to your original form of payment.
3. Mention the Complaint: Tell them: "I am prepared to file a formal consumer complaint with the DOT and the FTC if this is not processed immediately." This usually triggers an escalation to a supervisor who actually has the power to hit the "Refund All" button.
4. Contract of Carriage: Remind them that since they cannot fly the plane to the destination, they have breached their own contract of carriage.
Don't let these OTAs (Online Travel Agencies) bully you into keeping your money. If the plane isn't flying, they owe you every cent.
#travel
source
I wanted to share a win to help anyone else currently fighting for a refund. My flight to Bahrain was effectively cancelled because the airspace is closed. When I called Priceline, the agent tried to tell me I’d lose $500 in "fees" and "non-refundable portions," offering me only $700 back.
I didn't accept it. After I cited specific DOT rules and "Involuntary Refund" language, the agent’s tone completely changed. Within minutes, she "found" a way to give me the full $1,200.
Here is the "script" that worked for me:
1. Don't say "I want to cancel": If you say this, they treat it as a voluntary choice and charge you. Instead, say: "I am requesting an Involuntary Refund because the carrier is unable to perform the contract of carriage due to airspace closure."
2. Cite the DOT "Final Rule" (2024/2025): Under US Department of Transportation (DOT) regulations, if a flight is cancelled by the airline for any reason (including weather, safety, or airspace issues), you are entitled to a full refund to your original form of payment.
3. Mention the Complaint: Tell them: "I am prepared to file a formal consumer complaint with the DOT and the FTC if this is not processed immediately." This usually triggers an escalation to a supervisor who actually has the power to hit the "Refund All" button.
4. Contract of Carriage: Remind them that since they cannot fly the plane to the destination, they have breached their own contract of carriage.
Don't let these OTAs (Online Travel Agencies) bully you into keeping your money. If the plane isn't flying, they owe you every cent.
#travel
source
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