Closed Rakbank account - pending refund I resigned from my…
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Closed Rakbank account - pending refund
I resigned from my job last year to migrate to NZ and booked a March 2 flight via Cathay Pacific. Due to the situation that started on Feb 28, my flight was cancelled. I still managed to leave Dubai in early March to make it to my wedding.
Before leaving, I had already processed the closure of my Rakbank account. However, the official closure letter takes 60 days and is only sent to a registered UAE PO Box.
Cathay Pacific requires a formal letter from Rakbank confirming the account and card are closed before they can process my refund to my new Nz bank account. I’ve been communicating with Rakbank for over 2 months, but they keep insisting the only process is them sending the letter locally or for me to visit a UAE branch in person.
I wont be returning to the UAE this year, and there seems to be no clear process for customers overseas. Do I have to give someone a POA to check with the branch on my behalf. I dont want to add more pressure to friends back in UAE just to do this. Has anyone experienced something similar or knows any alternative steps I can take?
Rakbank kept on responding to me the same text that I have to wait for letter via Po Box, and there are no other options.
#local
source
I resigned from my job last year to migrate to NZ and booked a March 2 flight via Cathay Pacific. Due to the situation that started on Feb 28, my flight was cancelled. I still managed to leave Dubai in early March to make it to my wedding.
Before leaving, I had already processed the closure of my Rakbank account. However, the official closure letter takes 60 days and is only sent to a registered UAE PO Box.
Cathay Pacific requires a formal letter from Rakbank confirming the account and card are closed before they can process my refund to my new Nz bank account. I’ve been communicating with Rakbank for over 2 months, but they keep insisting the only process is them sending the letter locally or for me to visit a UAE branch in person.
I wont be returning to the UAE this year, and there seems to be no clear process for customers overseas. Do I have to give someone a POA to check with the branch on my behalf. I dont want to add more pressure to friends back in UAE just to do this. Has anyone experienced something similar or knows any alternative steps I can take?
Rakbank kept on responding to me the same text that I have to wait for letter via Po Box, and there are no other options.
#local
source
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