Is this “lifetime access” offer misleading, or am I…
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Is this “lifetime access” offer misleading, or am I reading it wrong?
I bought, or was considering buying, a “Full Access” offer from a mockup website, and the promo page says: on mockupcloud.com http://mockupcloud.com
“Lifetime access to all products from our store, plus all upcoming releases for one year!”
https://preview.redd.it/cyado63l55vg1.png?width=978&format=png&auto=webp&s=e5863e479ec9a99ad2fb21ecee8ec66e5bd41505
Naturally, I understood that as:
* all current store products = lifetime access
* future releases = included for one year
But when I contacted support, they explained it differently. They said that after one year, I only keep lifetime access to the files I already downloaded, and if I want access to the latest/new products again, I need to repurchase Full Access.
To me, that is not the same as “lifetime access to all products from our store.” That sounds more like lifetime access to previously downloaded files, which is much narrower.
There is also wording on the page like “Lifetime access to downloads,” which makes it feel even more vague.
**Am I overreacting, or is this genuinely misleading marketing?**
I’m not even trying to be dramatic here, it just feels like one of those offers where you need to read every microscopic detail so you don’t get played.
#art
I bought, or was considering buying, a “Full Access” offer from a mockup website, and the promo page says: on mockupcloud.com http://mockupcloud.com
“Lifetime access to all products from our store, plus all upcoming releases for one year!”
https://preview.redd.it/cyado63l55vg1.png?width=978&format=png&auto=webp&s=e5863e479ec9a99ad2fb21ecee8ec66e5bd41505
Naturally, I understood that as:
* all current store products = lifetime access
* future releases = included for one year
But when I contacted support, they explained it differently. They said that after one year, I only keep lifetime access to the files I already downloaded, and if I want access to the latest/new products again, I need to repurchase Full Access.
To me, that is not the same as “lifetime access to all products from our store.” That sounds more like lifetime access to previously downloaded files, which is much narrower.
There is also wording on the page like “Lifetime access to downloads,” which makes it feel even more vague.
**Am I overreacting, or is this genuinely misleading marketing?**
I’m not even trying to be dramatic here, it just feels like one of those offers where you need to read every microscopic detail so you don’t get played.
#art
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