PSA: Don’t trust GetYourGuide reviews - they remove…
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PSA: Don’t trust GetYourGuide reviews - they remove negative ones
Posting this as a warning because I wish someone had done the same for me.
I booked an experience through GetYourGuide with an early morning pickup (around 6:30am). Less than 24 hours before the activity, the supplier materially changed the pickup time by more than four hours to the middle of the night. GetYourGuide considered this acceptable and refused a refund, saying that the supplier had warned that “times might change” or “fluctuate”.
A four-hour shift from early morning to the middle of the night is not a minor fluctuation. It is a fundamentally different service.
What happened next was worse.
I left a factual, accurate review describing exactly what occurred. GetYourGuide did not publish it at all. After chasing them for several days, they finally agreed to post it. Shortly afterwards, the supplier complained and requested its removal, arguing that I “did not attend” the activity and that the time change was allowed because “times might change”. GetYourGuide accepted this explanation and removed the review.
This completely ignores the reality: I did not attend because the service was changed so drastically at the last minute that attendance was no longer reasonable or possible.
This means the review system on GetYourGuide is actively curated. Reviews that suppliers don’t like can be delayed, filtered, or removed if a supplier objects. Even some 5-star reviews on this activity mention major last-minute changes, which should tell you something.
The takeaway: do not rely on GetYourGuide star ratings when booking experiences. If something goes wrong, you WILL lose your money - and you WILL NOT be able to warn other users on their platform.
Just sharing so others don’t learn this the hard way.
#travel
Posting this as a warning because I wish someone had done the same for me.
I booked an experience through GetYourGuide with an early morning pickup (around 6:30am). Less than 24 hours before the activity, the supplier materially changed the pickup time by more than four hours to the middle of the night. GetYourGuide considered this acceptable and refused a refund, saying that the supplier had warned that “times might change” or “fluctuate”.
A four-hour shift from early morning to the middle of the night is not a minor fluctuation. It is a fundamentally different service.
What happened next was worse.
I left a factual, accurate review describing exactly what occurred. GetYourGuide did not publish it at all. After chasing them for several days, they finally agreed to post it. Shortly afterwards, the supplier complained and requested its removal, arguing that I “did not attend” the activity and that the time change was allowed because “times might change”. GetYourGuide accepted this explanation and removed the review.
This completely ignores the reality: I did not attend because the service was changed so drastically at the last minute that attendance was no longer reasonable or possible.
This means the review system on GetYourGuide is actively curated. Reviews that suppliers don’t like can be delayed, filtered, or removed if a supplier objects. Even some 5-star reviews on this activity mention major last-minute changes, which should tell you something.
The takeaway: do not rely on GetYourGuide star ratings when booking experiences. If something goes wrong, you WILL lose your money - and you WILL NOT be able to warn other users on their platform.
Just sharing so others don’t learn this the hard way.
#travel
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