Building for operators changed how I think about UX I used…
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Building for operators changed how I think about UX
I used to think great UX meant clean dashboards and nice visuals. Then I watched operators use the product. They don't care about charts. They're juggling calls, shipments and customers waiting for updates. When they open a screen they want a clear answer in seconds.
Is it available? Has it shipped? Are we within limit?
If they have to think twice the system is too heavy. Clarity beats aesthetics every time.
#art
I used to think great UX meant clean dashboards and nice visuals. Then I watched operators use the product. They don't care about charts. They're juggling calls, shipments and customers waiting for updates. When they open a screen they want a clear answer in seconds.
Is it available? Has it shipped? Are we within limit?
If they have to think twice the system is too heavy. Clarity beats aesthetics every time.
#art
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