The watch (Boderry LANDMASTER) arrived with dust or a piece of lint under the crystal. I contacted customer support and they asked me to provide photos and a video. The defect was clearly visible, and their support team confirmed it.
We agreed that I would return the watch and that the return shipping cost, almost 15 Euro, would be refunded.
However, after they received the watch back, they started sending me photos and videos of a different watch, claiming that everything was fine. They then refused to refund the return shipping cost and offered to refund only the price of the watch.
Also, the expedited shipping from the official website took almost two weeks, which was longer than the delivery time stated on the website. A dishonest and untrustworthy business.