Nemo - poor tent quality/customer service I bought a Nemo…
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Nemo - poor tent quality/customer service
I bought a Nemo Kunai 2 man tent just under 1 year ago and I gotta say it's been pretty disappointing. The first two backpacking trips I took it on were quite rainly, and it became immediately clear that the floor waterproofing cannot stand up to anything more than light rain. Three days of off and on rain and it got quite wet inside. Also the fly pools water right above the door even when pulled taut, and there was a nice 100ml puddle up there each morning. This feels like a pretty basic design flaw.
On my last trip one of the poles snapped cleanly in two while setting it up. The metal just broke while bending. I've since filled out the customer service form to try and get a replacement pole from them. Two weeks and no reply, despite several follow-up emails. Their website advertises a 24hr response time.
For an over $800 cad tent I'm pretty sorely disappointed in all this. Under one year of use and I'm left with a broken leaky tent, and with a company that seems to have zero customer service. My previous msr hubba lasted 15 years with barely an issue. Will not be buying Nemo again.
Can anyone recommend a good alternative 3/4 season two man?
#hiking #activity #camping
source
I bought a Nemo Kunai 2 man tent just under 1 year ago and I gotta say it's been pretty disappointing. The first two backpacking trips I took it on were quite rainly, and it became immediately clear that the floor waterproofing cannot stand up to anything more than light rain. Three days of off and on rain and it got quite wet inside. Also the fly pools water right above the door even when pulled taut, and there was a nice 100ml puddle up there each morning. This feels like a pretty basic design flaw.
On my last trip one of the poles snapped cleanly in two while setting it up. The metal just broke while bending. I've since filled out the customer service form to try and get a replacement pole from them. Two weeks and no reply, despite several follow-up emails. Their website advertises a 24hr response time.
For an over $800 cad tent I'm pretty sorely disappointed in all this. Under one year of use and I'm left with a broken leaky tent, and with a company that seems to have zero customer service. My previous msr hubba lasted 15 years with barely an issue. Will not be buying Nemo again.
Can anyone recommend a good alternative 3/4 season two man?
#hiking #activity #camping
source
| 3,000 mlx | |
| 3 | |
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