Exquisite Timepieces not refunding for lost package. I…
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Exquisite Timepieces not refunding for lost package.
I have bought 5 watches with Exquisite through the mail (including a new Omega SMP 300). Recently I ordered a Seiko GMT, which was not too expensive but still hundreds of dollars. It was sent on December 19, 2025 for 2 day shipping. As of today (February 3, 2026) still no package and no refund. When it was shipped I realized I wouldn't be home and while it was en route I elected to have it sent to my local FedEx store, which I have done dozens of times. The tracking states that "hold at location has been accepted". My local store does not have it. I get quick few word texts "still haven't heard from FedEx" and that's it. Am I making a big deal out of this? I would think with my purchase history they would update me every few days, at least once a week, but I have to initiate the conversation. What company doesn't update customers? Is this common when packages go missing for over a month to not be proactive and take care of me? I realize they must deal with scammers a lot, but I am a return customer. Never had this happen so any advice would be appreciated. Photo added for visibility.
#luxury
source
I have bought 5 watches with Exquisite through the mail (including a new Omega SMP 300). Recently I ordered a Seiko GMT, which was not too expensive but still hundreds of dollars. It was sent on December 19, 2025 for 2 day shipping. As of today (February 3, 2026) still no package and no refund. When it was shipped I realized I wouldn't be home and while it was en route I elected to have it sent to my local FedEx store, which I have done dozens of times. The tracking states that "hold at location has been accepted". My local store does not have it. I get quick few word texts "still haven't heard from FedEx" and that's it. Am I making a big deal out of this? I would think with my purchase history they would update me every few days, at least once a week, but I have to initiate the conversation. What company doesn't update customers? Is this common when packages go missing for over a month to not be proactive and take care of me? I realize they must deal with scammers a lot, but I am a return customer. Never had this happen so any advice would be appreciated. Photo added for visibility.
#luxury
source
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