Campground accused us of “stealing a night” after their…
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Campground accused us of “stealing a night” after their own system messed up our reservation
We booked 10 nights at a really nice campground, traveling with family who booked a full two weeks. Because of availability, our stay involved two site moves and one night of dry camping in between.
On the morning of the end of our stay in the first site, I noticed the site we were scheduled to move into the next day was already packing up. I checked with the office: “the group in site XYZ leaves tomorrow, right?” They confirmed, and I know they get lots of one night stays so I assumed that was the case. Twenty minutes later, a long-term resident mentioned the site had actually been vacated a day early as the occupants could only access their RV Storage place during a specific time and couldn’t stay for their last night. I went back to the office, they checked, confirmed it, and called to offer us the site early. I specifically asked if anything needed to change on my reservation since we’d be getting a better site a night sooner. They said they’d sort it out and follow up.
So our new site ran Friday to Wednesday instead of Saturday to Wednesday.
Fast forward to Tuesday dinnertime: I get a call saying their system shows we were supposed to check out that morning. I have an email confirmation showing Wednesday as our checkout date, it’s in my Google Calendar, everything lines up on my end. When we compared notes, the checkout date on their system printout was a full day earlier than the date in the email they’d actually sent me. They also do site checks around noon each day, and somehow this discrepancy didn’t get caught then either, which makes me wonder if there’s a bigger software issue on their end beyond just our reservation.
Looking back, I think this is where things actually broke. When they moved us into the site early, something happened on their end that shifted our reservation dates in their system without adjusting the checkout date to match. Instead of just extending our stay by the one extra night, it seems like the whole reservation window slid, which would explain why their internal date ended up a full day off from what my confirmation email said.
Instead of owning the mix-up, they accused me of altering the email and “stealing” a night. From the first phone call it was “my fault”, and I’m meticulous about dates and logistics, this wasn’t a case of me losing track. The whole tone from the owners was accusatory from the start, like we were the ones in the wrong. My husband ended up having
to step in and stand up for us.
To make it worse, because they’d double-booked the site, someone else is now camping without full hookups, which really feels like a problem of their own making, not ours. But thonestly they took about 30-45 minutes out of our night and ruined our experience for our last evening with family over it.
Has anyone else dealt with a campground blaming guests for their own reservation system errors? How did you handle it?
#camping #activity
source
We booked 10 nights at a really nice campground, traveling with family who booked a full two weeks. Because of availability, our stay involved two site moves and one night of dry camping in between.
On the morning of the end of our stay in the first site, I noticed the site we were scheduled to move into the next day was already packing up. I checked with the office: “the group in site XYZ leaves tomorrow, right?” They confirmed, and I know they get lots of one night stays so I assumed that was the case. Twenty minutes later, a long-term resident mentioned the site had actually been vacated a day early as the occupants could only access their RV Storage place during a specific time and couldn’t stay for their last night. I went back to the office, they checked, confirmed it, and called to offer us the site early. I specifically asked if anything needed to change on my reservation since we’d be getting a better site a night sooner. They said they’d sort it out and follow up.
So our new site ran Friday to Wednesday instead of Saturday to Wednesday.
Fast forward to Tuesday dinnertime: I get a call saying their system shows we were supposed to check out that morning. I have an email confirmation showing Wednesday as our checkout date, it’s in my Google Calendar, everything lines up on my end. When we compared notes, the checkout date on their system printout was a full day earlier than the date in the email they’d actually sent me. They also do site checks around noon each day, and somehow this discrepancy didn’t get caught then either, which makes me wonder if there’s a bigger software issue on their end beyond just our reservation.
Looking back, I think this is where things actually broke. When they moved us into the site early, something happened on their end that shifted our reservation dates in their system without adjusting the checkout date to match. Instead of just extending our stay by the one extra night, it seems like the whole reservation window slid, which would explain why their internal date ended up a full day off from what my confirmation email said.
Instead of owning the mix-up, they accused me of altering the email and “stealing” a night. From the first phone call it was “my fault”, and I’m meticulous about dates and logistics, this wasn’t a case of me losing track. The whole tone from the owners was accusatory from the start, like we were the ones in the wrong. My husband ended up having
to step in and stand up for us.
To make it worse, because they’d double-booked the site, someone else is now camping without full hookups, which really feels like a problem of their own making, not ours. But thonestly they took about 30-45 minutes out of our night and ruined our experience for our last evening with family over it.
Has anyone else dealt with a campground blaming guests for their own reservation system errors? How did you handle it?
#camping #activity
source
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